Refund policy
Last updated: June 03, 2026
This Return and Refund Policy explains how Crostatic handles returns, exchanges, and refunds for purchases made through our website.
Business Information
Store Name: Crostatic
Website: Crostatic.com
Business Address: 800 Battery Ave SE, Atlanta, GA 30339, United States
Phone: (404) 494-1150
Email: Info@Crostatic.com
Return Eligibility
Customers may request a return within 30 days from the delivery date. Returns are accepted for both defective and non-defective products.
Items must be new, unused, and in original packaging
Return requests must be submitted within the 30-day period
Return Method
All returns must be completed by mail. Customers must contact us before returning any item to receive instructions and a return label.
Return Shipping
Return shipping is free within the United States
A free return label will be provided after approval
The label must be downloaded and printed by the customer
Exchanges
We accept exchanges within the same 30-day return window, provided the item meets the return conditions.
Refunds
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
Inspection is typically completed within 2–3 business days
Approved refunds are issued to the original payment method
Refund processing time is 5–7 business days
All refunds are issued in USD
Shipping Information
Order Cut-Off Time: 5:00 PM
Handling Time: 1–2 business days
Delivery Time: 5–8 business days
Shipping Cost: Free within the United States
Payment Methods
Shopify Payments (credit and debit cards)
PayPal
Apple Pay / Google Pay / Shop Pay
Sustainability Commitment
Crostatic focuses on environmentally responsible practices, including sustainable sourcing, reducing packaging waste, and offering eco-friendly alternatives where possible.
Contact Information
For questions regarding returns, exchanges, or refunds, please contact us:
Email: Info@Crostatic.com
Phone: (404) 494-1150
Address: 800 Battery Ave SE, Atlanta, GA 30339, United States